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QA/ Support Engineer

We are looking for an experienced Support/QA Engineer to join our Escalation and Quality team and help lead the team in the following domains:

  • QA Test engineer - Be the gatekeeper of the Totango application: responsible for planning, designing, developing, and executing the functional and automated testing (GUI and API)
  • Capable of defining and maintaining test procedures, test plans, bug tracking and prioritization 
  • Customer support - Manage tier-2 incoming customer related issues: identify, research and reproduce issues and escalate to R&D if necessary
  • Production acceptance testing - Final Verification of new customer releases and updates

Desired Experience and Skills:

  • Being a committed team player that can help lead others through challenging customer issues
  • At least 2 years of experience as a Support/QA Engineer for Enterprise products. Relevant experience in cloud/SaaS products highly desirable.
  • Experience working in an Agile/Scrum process.
  • Hands on experience with testing tools/technologies: Postman, JIRA.
  • The desire to understand how things work and how they could break
  • Paying high attention to details and making sure that everything is working as expected
  • Having the ability to research, diagnose and resolve technical issues
  • Experience in answering customer tickets and conducting troubleshooting sessions.
  • Written and verbal communication skills

These are definitely a big plus:

  • BS in Computer Science from a University or equivalent military background
  • Knowledge in scripts development
  • Experience working with customers
  • Working knowledge of SQL Databases

Why Totango?

  • Totango is a fast growing start-up building an ambitious cloud application. You’ll have the opportunity to learn cutting edge technologies and make an impact.
  • Totango leads the exciting new field of Customer Success. We help business pro-actively support their existing clients and reduce churn.
  • Fun company events and high standard welfare facilities.
  • Good work/life balance and Super-flexible working hours
  • Great location near Sarona and Hashalom train station in Tel-Aviv.
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