Totango is looking for world-class Enterprise Customer Success Managers that can make a direct connection between a company’s strategic goals and how our solution is implemented.
As an Enterprise Customer Success Manager you will be responsible for working with some of our largest and most strategic customers. In this senior level role you will be responsible for managing a portfolio of customers and be accountable for the total value of this portfolio (by reducing churn and creating expansion opportunities). You will do that by building long-term strategic relationships with our customers and ensuring they realize full value from their investment with Totango. Your focus will be to make every customer in your portfolio wildly successful resulting in a long-term relationship with Totango.
A significant part of your role will be to serve as a Customer Success mentor - learning your customers’ desired business goals, influencing their Customer Success strategy, and offering best practices and solutions to make sure their strategy will be successful. You will also serve as a customer advocate, often functioning as a liaison between our customers and all internal Totango teams (Professional Services, Product, and more).
Specifically, we’re looking for someone who is:
This role will be based out of our HQ location in San Mateo, CA.
Required Skills and Experience